Customer Service Representative - State Farm Agent Team Member
Full Time • Moraga - CA
Responsive recruiter
Replies within 24 hours
Benefits:
- Life insurance
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2018 and has grown into a strong team of eight dedicated professionals who are passionate about helping people and making a difference. Before becoming an agent, I spent over two decades in business turnaround, but I always knew I wanted to own a business rooted in the community—one that not only serves clients but also contributes to the place we call home. That mission drives everything we do here.
Community involvement is at the heart of our work. We regularly participate in local festivals and fairs, organize charitable initiatives like the One Warm Coat Drive, and support a variety of donation efforts throughout the year. Giving back isn’t just part of our business—it’s part of who we are.
We offer a competitive benefits package, including PTO, 12 paid holidays, group health and life insurance, and paid training programs designed to support your professional growth. Our office culture is fast-paced, team-oriented, and focused on meaningful work. We take pride in delivering exceptional service and showing up as our best selves every day.
If you’re someone who thrives in a collaborative environment, takes pride in helping others, and wants to grow your career while making a positive impact, this could be the perfect place for you.
ROLE DESCRIPTION:
Our agency opened in 2018 and has grown into a strong team of eight dedicated professionals who are passionate about helping people and making a difference. Before becoming an agent, I spent over two decades in business turnaround, but I always knew I wanted to own a business rooted in the community—one that not only serves clients but also contributes to the place we call home. That mission drives everything we do here.
Community involvement is at the heart of our work. We regularly participate in local festivals and fairs, organize charitable initiatives like the One Warm Coat Drive, and support a variety of donation efforts throughout the year. Giving back isn’t just part of our business—it’s part of who we are.
We offer a competitive benefits package, including PTO, 12 paid holidays, group health and life insurance, and paid training programs designed to support your professional growth. Our office culture is fast-paced, team-oriented, and focused on meaningful work. We take pride in delivering exceptional service and showing up as our best selves every day.
If you’re someone who thrives in a collaborative environment, takes pride in helping others, and wants to grow your career while making a positive impact, this could be the perfect place for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mark Hoogs - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $50,000.00 - $60,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.
About Our Agency
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none